Purpose of this Financial Services Guide

This Financial Services Guide (FSG) is designed to provide you with important information regarding services offered by Zenith CW Pty Ltd trading as Chant West (Chant West, we, us or our). This FSG should be read prior to using our services. The FSG will provide you with details regarding:

  • Our contact details and how you can contact us.
  • Details of our Licensee and our Licensee’s FSG.
  • The services we are authorised to provide.
  • How we are renumerated for our services.
  • How we deal with conflicts of interest.
  • Details of internal and external dispute resolution systems.


The provision of an FSG applies to all providers of advice as well as providers of other financial services. FSG provisions are designed to ensure that clients are given sufficient information to enable them to decide whether to obtain financial services from us.

The contents of this FSG is general information only and does not consider the specific needs or objectives of any person. Chant West provides no warranty as to the suitability of the services outlined in this FSG for any person.

About Chant West

Contact details

Chant West
ABN 20 639 121 403
Level 10, 45 Clarence Street
Sydney NSW 2000
Telephone: (02) 9361 1400

Email:  info@chantwest.com.au
Website: www.chantwest.com.au

About our Licensee

Chant West provides its financial services as Authorised Representative of Zenith Investment Partners Pty Ltd (Zenith) ABN 27 103 132 672, AFSL 226872 under AFS Representative number 1280401.

Zenith is an investment consulting and research provider dedicated to the delivery of premium investment solutions. Founded in 2002, Zenith has been a long-standing provider of these services to the Australian financial services industry.

Zenith’s contact details are:

Level 34, 360 Collins Street
Melbourne VIC 3000
Telephone: (03) 9642 3320

Email: info@zenithpartners.com.au
Website: www.zenithpartners.com.au

Zenith has approved this FSG and has authorised Chant West to provide financial services as outlined in this FSG.

Zenith’s FSG can be located here: Financial Services Guide

Chant West Services

Chant West is a superannuation research house which primarily provides research and general advice to employers, trustees, and financial advisers as well as a ratings service in relation to superannuation funds and multi-manager investment options. Our research and advice is predominantly provided through written reports or via our website. Some of our research may be accessed by the general public through a subscription.

Chant West is authorised to provide general advice in relation to the following financial products:

  • Life products, including investment life insurance products and life risk insurance products;
  • Interest in managed investment schemes, include investor directed portfolio services;
  • Securities; and
  • Superannuation

How can you deal with us?

Chant West only provides general advice in relation to the financial products for which it is authorised to provide financial services.

When giving general advice, under the provisions of Section 949A of the Act, Chant West is required to warn you that:

  1. the advice has been prepared without taking into account your objectives, financial situation or needs;  

  2. that before acting on the advice, you should consider the appropriateness of the advice, in the light of your own objectives, financial situation or needs; and

  3. if our advice relates to the acquisition or possible acquisition of a particular financial product, you should obtain a copy of, and consider, the PDS or offer document for that product before making any decision.


Chant West does not provide personal financial services.

How Chant West is renumerated for its services

Chant West charges licence fees to our research clients in return for a licence to access, use and in some cases make available to others, our research reports and tools. We may also charge clients a retainer or a fixed daily fee for providing services in relation to superannuation research and products.

Chant West does not charge superannuation funds for rating their products. However, we charge superannuation funds and investment managers a fee to rate their multi-manager investment options and to use our ratings for promotional purposes. These clients may also purchase our research services.

Chant West employees receive a salary.

How we deal with conflicts of interest

Chant West has a conflict of interests' policy which governs the financial services that we provide. This policy includes governance relating (but not limited to) the following issues;

Remuneration: Chant West provides products and services to clients via subscription to our website or through provision of reports and tools. Chant West charges fees for these services which are tailored in relation to the depth of services provided. Fees are not linked to rating outcomes as Chant West does not charge superannuation funds for rating their products. Chant West does charge superannuation funds and investment managers a fee to rate their multi-manager investment options and to use our ratings for promotional purposes. Any discussions relating to remuneration occurs with appropriate information barriers in place.

Communication policies: Chant West’s communications policy ensures that relevant information is not communicated outside Chant West before reports are provided to clients.

Approval process: Research quality and integrity is maintained by ensuring all research is approved by peer groups and authorised by experienced supervisors, usually at Director/ General Manager level.

Material interests: Directors and employees generally do not have a material interest in any of the financial products on which research is provided. Should Chant West, its Directors or employees have any financial interests in such a product, action will be taken in accordance with our conflicts of interest policy, which includes mandatory disclosure of these interests in the relevant report, adherence to staff trading windows, declining to provide research or exclusion of any individuals with a material interest from the research process.

Dispute resolution

Chant West is committed to maintaining high standards of client services and accountability. Any concerns should be directed to us via the contact details supplied in this FSG. In the event that any complaints handling is not satisfactory, you may request that the matter be referred to the Australian Financial Complaints Authority (AFCA) of which Zenith is a member and under which Chant West is covered.

AFCA is an external dispute resolution scheme established to provide free advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry, including life insurance, pooled superannuation trusts, funds management, financial advice, stock broking, investment advice and sales of financial or investment products. There is no charge to consumers for any service provided by AFCA in handling complaints.

Postal address

Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Professional Indemnity Insurance

Zenith maintains adequate professional indemnity insurance in accordance with its obligations to Section 912B of the Act.  Chant West is covered by Zenith’s professional indemnity insurance.

Contacting Us

Chant West
Suite 1003, Level 10
45 Clarence Street
Sydney NSW 2000 Australia

Tel: 02 9361 1400
E-mail: info@chantwest.com.au
website: www.chantwest.com.au

This FSG is current as at August 2020.
 

Disclaimer: The information on this website is not intended to constitute financial product advice. It is important, however, that you read the Financial Services Guide and Terms of Use which contain important warnings about the information on this website, including warnings that you need to take into account if the information on this website may be considered to be financial product advice. This website is only intended for use by Australian residents.

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